Last Updated: May 7, 2026
The Untapped Solutions Messaging Program ("Program") delivers SMS and MMS text messages to (a) Untapped Solutions account holders for platform notifications and (b) end clients of organizations that subscribe to Untapped Solutions, on behalf of those organizations. Messages may include appointment reminders, case updates, intake confirmations, referral alerts, program notifications, and other service-related communications.
The Program is operated by Conconnect Holdings Corporation, the parent company that owns and operates the Untapped Solutions brand and platform. References to "Untapped Solutions," "we," "us," or "our" in these SMS Terms mean Conconnect Holdings Corporation doing business as Untapped Solutions.
Untapped Solutions delivers SMS messages through Twilio Inc., our underlying messaging infrastructure provider. Untapped Solutions resells SMS capacity purchased from Twilio to subscribing organizations as part of the platform's bundled features and add-on messaging packages. By using SMS features within the platform, you acknowledge that messages are transmitted via Twilio and major U.S. wireless carriers, and that Twilio's terms apply to the underlying transport of those messages.
Recipients are added to the Program only after providing express written consent — for example, by submitting a phone number through an Untapped Solutions intake form, checking an SMS consent checkbox, replying START or YES to a confirmation message, or signing a paper or digital intake form managed by a subscribing organization. Consent to receive text messages is not a condition of purchasing or using the Services or any goods or services from a subscribing organization.
Subscribing organizations are responsible for collecting and maintaining proof of opt-in consent for their own end users in compliance with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles & Best Practices, and other applicable laws.
You may cancel SMS messages from the Program at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message. After you send one of these keywords, we will send a one-time confirmation message acknowledging that you have been unsubscribed; you will not receive additional messages from that sending number. To re-enroll, opt in again through the original method or reply START.
For help at any time, reply HELP to any message, email hello@untappedsolutions.io, or visit untappedsolutions.io.
Message frequency varies based on your activity and the configuration of the subscribing organization. Recipients should expect up to approximately 10 messages per month on average for routine notifications; transactional messages (such as appointment confirmations) may exceed this in periods of high activity.
Message and data rates may apply. Rates are determined by your wireless carrier and mobile plan. Untapped Solutions and Twilio are not responsible for charges from your wireless carrier. Carriers are not liable for delayed or undelivered messages.
The Program is supported on all major U.S. carriers including AT&T, Verizon Wireless, T-Mobile, Sprint, Boost, U.S. Cellular, MetroPCS, Cricket, and most other Tier 1 and Tier 2 carriers. Carriers are not liable for delayed or undelivered messages.
Mobile phone numbers and SMS opt-in data collected through the Program are used solely to operate the Program and deliver the Services. We do not sell, rent, or share mobile numbers or SMS opt-in data with third parties for their marketing purposes. Mobile opt-in data and consent are not shared with any third party for any purpose. Phone numbers are shared only with Twilio and supporting service providers strictly to transmit messages on our behalf. For full details, see our Privacy Policy.
By opting in, you represent that you are at least 18 years of age (or have the consent of a parent or legal guardian) and that you are the subscriber or authorized user of the mobile phone number provided.
We may update these SMS Terms from time to time. Material changes will be reflected by an updated "Last Updated" date and, where required, by notice through the Program or our website. Continued participation after the effective date constitutes acceptance.
Email: hello@untappedsolutions.io
Company: Untapped Solutions, a brand of Conconnect Holdings Corporation (parent company)